{"id":5389,"date":"2019-09-17T07:49:11","date_gmt":"2019-09-17T07:49:11","guid":{"rendered":"https:\/\/ibid.modeltheme.com\/?page_id=5389"},"modified":"2024-04-01T09:26:50","modified_gmt":"2024-04-01T06:26:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/uat.virginmobile.sa\/eauction\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ<\/h2>
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<\/div><\/div>[vc_empty_space][vc_tta_accordion][vc_tta_section title=”Are there any fees for participating in the online auction?” tab_id=”section1″][vc_column_text]Yes, participants must pay a deposit amount for each number they wish to bid on. If successful, the deposit amount will be part of the purchase amount for the number, and if unsuccessful, the deposit amount will be refunded.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens if I use an expired or invalid credit card?” tab_id=”section2″][vc_column_text]Any invalid card will not be accepted, and any unconfirmed transactions will not be considered.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I complete the payment process after winning a special number?” tab_id=”section3″][vc_column_text]A sales team from Virgin Mobile – VIP customer service will contact you to facilitate the payment process after winning, using approved sales channels.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I retract my bid and get a refund after winning the number?” tab_id=”section4″][vc_column_text]No, you cannot get a refund after winning the number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the specified period for receiving the number after the auction ends?” tab_id=”section5″][vc_column_text]The winner will be given a 7-day grace period to complete the payment after the auction ends. Once the payment is completed, the winner will be given a 30-day grace period to finalize the procedures and activate the number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I participate in the auction if I have outstanding balance or obligations with Virgin Mobile?” tab_id=”section6″][vc_column_text]No, you must not have any overdue bills, suspended lines, or other obligations[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I bid on more than one special number?” tab_id=”section7″][vc_column_text]Yes, you can participate in multiple auctions and bid on more than one number simultaneously, but you must pay the deposit amount for each number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can the auction period for a number be extended or shortened?” tab_id=”section8″][vc_column_text]Yes, Virgin Mobile reserves the right to extend the auction period at any time, so please check the auction page for updates.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I retract my bid after submitting it?” tab_id=”section9″][vc_column_text]No, you cannot retract your bid.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the legal age for participating in the auction?” tab_id=”section10″][vc_column_text]Participants must be at least 15 years old.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will I receive the number if I am the highest bidder?” tab_id=”section11″][vc_column_text]Yes, but Virgin Mobile reserves the right not to sell the number to the highest bidder if they violate the terms and conditions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the deposit amount for a special number?” tab_id=”section12″][vc_column_text]The deposit amount at 1000 Saudi Riyals (excluding VAT) and may increase depending on the chosen number, so please check the details of the desired number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I start bidding on the special numbers displayed in the online auction?” tab_id=”section13″][vc_column_text]You must first register, then choose any number from the displayed numbers, pay the deposit amount, and then start bidding.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I offer my special number in the auction?” tab_id=”section14″][vc_column_text]No, you cannot offer your special number in the Virgin Mobile online auction.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who can participate in the online auction?” tab_id=”section15″][vc_column_text]Participants must be Saudi citizens or residents of the Kingdom of Saudi Arabia.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the duration of the auction?” tab_id=”section16″][vc_column_text]The details of all auction times will be available on the auction page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Under what circumstances is the deposit amount refunded?” tab_id=”section17″][vc_column_text]The deposit amount is refunded if the customer does not win the online auction.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I get a refund of the deposit amount if I cancel my bid after winning the number?” tab_id=”section18″][vc_column_text]No, the deposit amount will not be refunded if the customer cancels the bid after winning the auction for any reason.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a limit to the number of special numbers I can obtain?” tab_id=”section19″][vc_column_text]The CST determines the maximum number of registrations allowed under the customer’s identity.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the allowed period for completing the payment after winning the number?” tab_id=”section20″][vc_column_text]The winner will be given a 7-day grace period to complete the remaining amount plus VAT after the auction ends.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I get a refund of the paid amount after winning the number if I find out that I have exceeded the number of registrations allowed under my ID?” tab_id=”section21″][vc_column_text]Yes, the amount will be refunded, but you can resolve the issue by relinquishing one of the numbers registered under your ID or converting it to a prepaid line.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I simply pay the deposit amount for winning the number without placing any bids?” tab_id=”section22″][vc_column_text]No, you must submit at least one bid after paying the insurance fee to have a chance to win the number.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If I don’t win the auction, how will I get a refund of the paid deposit amount?” tab_id=”section23″][vc_column_text]The deposit amount will be refunded through the same payment channel used for the payment.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1710584829730{margin-top: 30px !important;margin-bottom: 50px !important;}” el_class=”page-title-left faq-en-content”][vc_column][vc_empty_space][vc_tta_accordion][vc_tta_section title=”Are there any fees for participating in the online auction?” tab_id=”section1″][vc_column_text]Yes, participants must pay a deposit amount for each number they wish to bid on. If successful, the deposit amount will be part of the purchase amount for the number, and if unsuccessful, the deposit amount will […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/pages\/5389"}],"collection":[{"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/comments?post=5389"}],"version-history":[{"count":23,"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/pages\/5389\/revisions"}],"predecessor-version":[{"id":8601,"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/pages\/5389\/revisions\/8601"}],"wp:attachment":[{"href":"https:\/\/uat.virginmobile.sa\/eauction\/wp-json\/wp\/v2\/media?parent=5389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}